1. Support
  2. Knowledge base
  3. 100032203

Desktop and Laptop Option Client displays a logon screen for Backup over Internet (BOI) even if BOI is not configured.

Article: 100032203
Last Published: 2020-07-27
Ratings: 0 0
Product(s): Desktop Laptop Option

Problem

When launching the DLO Agent while not connected to the corporate network a Backup over Internet (BOI) logon window will appear.
User-added image

This appears even if BOI has not been configured in the Profile that the user is in.

There are 3 scenarios where it is normal to get this prompt:

This prompt will appear in below cases:
  • When BOI is enabled in profile and DLO Agent is outside the network. : Expected
  • When BOI is enabled in profile and DLO Agent is within the network but some of the services are down. : Expected
  • When BOI is enabled\disabled in profile, first time launch of the client and when client is not able to communicate to server. : Expected
The prompt should not appear in the below case:
  • When BOI is disabled, not the first launch of client but not able to communicate to server. : Not Expected

Cause


 

Solution

This issue has been addressed in later versions of DLO

References

Etrack : 3874949

Was this content helpful?

Article Languages