"You are not authorized to perform that operation" error occurs when replying to a shortcut from Notes client

Problem

"You are not authorized to perform that operation" error occur if a Domino user doesn't have [ Delete documents] permission on his/her own mail database and try to [ Reply] to Enterprise Vault shortcut, while the user has rights to [ Reply] to the shortcut/email.

Error Message

You are not authorized to perform that operation

Cause

When a user try to [ Reply] to an Enterprise Vault shortcut, Enterprise Vault client for Lotus Notes download the body of the shortcut item to an temporary item on the user's mail database. Then Enterprise Vault client executes regular [ Reply] action of Notes to accomplish the [ Reply] action for the shortcut. Immediate after that, Enterprise Vault client try to delete the temporary item on the user's mail database and this action causes the error messages.

Solution

This issue has been addressed in the following release:

Enterprise Vault 12.0.1 Release
http://www.veritas.com/docs/000107756

Enterprise Vault 12.1
https://www.veritas.com/docs/000107766
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
 

Etrack : 3859558