BMR Restore fails with "Error: No devices listed in /proc/sys/dev/cdrom/info"

Article: 100026022
Last Published: 2013-11-27
Ratings: 0 0
Product(s): NetBackup

Problem

BMR Media Boot Restore fails with "Error: No devices listed in /proc/sys/dev/cdrom/info"
 

Error Message

BMR Restore fails with "Error: No devices listed in /proc/sys/dev/cdrom/info"

-The bmrrst log is empty because the process never makes it that far
 

Cause

Customer had multiple virtual CD-ROM  devices associate with the booting hardware. The error was introduced because of a Raritan Console Server virtual device that was visible to the client hardware, as well as the normal virtual device of the hardware.

Solution

Verify if more than one virtual CD-ROM  device is available to the booting client. If so, move the ISO image attachment to the other device and retry the operation.


Applies To

-Master server: RHEL 6.2
-Boot Server: SuSE2.6.16
-Client: SuSE2.6.16

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