Event ID: 4216 'Access denied. User is not in a role that allows '{ DIR } Can change directory table PartitionEntry'.

Article: 100022814
Last Published: 2021-09-23
Ratings: 1 0
Product(s): Enterprise Vault

Problem

After starting the Enterprise Vault Services, the Storage Service stops after few seconds.

Error Message

Event ID: 4216
Description: Access denied. User is not in a role that allows '{ DIR } Can change directory table PartitionEntry'

V-437-4216
 

Cause

The Event ID 4216 may occur if the Enterprise Vault Services are not running under the Vault Service Account.

Solution

Ensure that the Enterprise Vault Services are running under the  Vault Service Account (VSA). 

  1. Go to Windows Services.
     
  2. Right click on the Enterprise vault Admin Service.
     
  3. Click on the Log On tab.
     
  4. Check the account on which the service is running and verify if it is the Vault service account. If not, change the account to the Vault Service Account.
     
  5. Repeat the steps 3 and 4 for all the Enterprise Vault services.
     
  6. Restart the Enterprise Vault Admin Service.
 

 

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