Backups failing with Status 196: client backup was not attempted because backup window closed

  • Article ID:100022511
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Problem

Backups failing with Status 196: client backup was not attempted because backup window closed

Error Message

client backup was not attempted because backup window closed

Solution

In certain circumstances, a master server is not able to release the MDS allocations in timely fashion, likely due to the Enterprise Media Manager (EMM) connection error, or due to other multiple reasons. In such scenario NetBackup is unable to query the EMM database when the backups are kicked off as per schedule and are waiting for the drive/media to be allocated. This can lead to backups failing with errors including:
 
client backup was not attempted because backup window closed
 
This inability to allocate drive can cause the backup window to be closed. This can lead to an EMM server going down and getting various EMM errors including:
 
Unable to obtain the server list from the Enterprise Media Manager server. Database Server is down (93)
 

 
TROUBLESHOOTING:
 
Verify there are no ACTIVE jobs. Deactivate and cancel all jobs.
 

 
SOLUTION:
 
1. Stop all NetBackup services on the master server:
 
Windows:
 
<install path>\Netbackup\bin\bpdown -v -f
 
UNIX:
 
/usr/openv/netbackup/bin/goodies/netbackup stop
 
2. Check for active processes using command - <install path>\netbackup\bin\bpps –a
 
3. Clear / kill them if you find any
 
4. Restart all NetBackup services on the master server:
 
Windows:
 
<install path>\netbackup\bin\bpup -v -f
 
UNIX:
 
/usr/openv/netbackup/bin/goodies/netbackup start
 
5. To see allocations (likely due to the EMM connection error):
 
<install path>\NetBackup\bin\admincmd\nbrbutil -dump
 
6. To clear the allocations run the following:
 
<install path>\NetBackup\bin\admincmd\nbrbutil -resetall
 
7. Run a regular backup and confirm that it is writing to tape.
 
8.  Reactivate the jobs that were previously deactivated and confirm that they also now are running.
 

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