RAWS ( Remote Agent for Windows Server) installation fails with "Error 1406.Could not write value Path to key \Software\Symantec\Backup Exec For Windows\Backup Exec\12.5\Install.System error"
Problem
RAWS ( Remote Agent for Windows Server) installation fails with "Error 1406.Could not write value Path to key \Software\Veritas\Backup Exec For Windows\Backup Exec\22.0\Install.System error"
Error Message
Error 1406.Could not write value Path to key \Software\Veritas\Backup Exec For Windows\Backup Exec\22.0\Install. System error . Verify that you have sufficient access to that key, or contact your support personnel.
Following Event ID is seen under the Application Event log.Event Source: MsiInstaller
Event ID: 11406
Description:
Product: Veritas Backup Exec Remote Agent for Windows Systems -- Error 1406.Could not write value Path to key \Software\Veritas\Backup Exec For Windows\Backup Exec\22.0\Install. System error . Verify that you have sufficient access to that key, or contact your support personnel.
Cause
This issue occurs while installing RAWS due to insufficient permissions in the registry for the account being used for the install or the upgrade.
Solution
2. Browse to
HKLM|Software|Symantec|Backup Exec for Windows Server|Backup Exec|22.0 (Depending on Backup Exec Version installed)
3. Right click on the key 22.0 and select Permissions.
4. Confirm the following accounts are listed with full control.
System
Administrator
Administrators
5. Select " Retry" on the error being prompted while installing RAWS.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.