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Article: 100017674
Last Published: 2021-10-04
Ratings: 1 1
Product(s): Enterprise Vault
Problem
When attempting to open files that have been archived using Enterprise Vault for File System Archiving, the message "Error downloading file" is reported and Event ID 20491 is recorded in the Enterprise Vault logs on the file server.
Error Message
Type: Error
Event: 20491
Category: File Placeholder Service
Description:
Error downloading file
V-437-20491
Cause
The Enterprise Vault (EV) server hostname must be added to the Local Intranet zones on any system that is running the Enterprise Vault Placeholder Service.
Solution
Note: In order to perform restores of Placeholders, Internet Information Services (IIS) must be running on the Enterprise Vault Server, and the Enterprisevault Virtual Directory must be available.
On the Server that is running the EV Placeholder Service:
1. Log on using the Vault Service Account (VSA) credentials.
2. Go to:
Control Panel >
Internet Options >
Security tab
3. Select
Local Intranet.
4. Click
Sites,
as shown in Figure 1.
Figure 1
5. Click
Advanced as shown in Figure 2.
Figure 2
6. In the
Add this Web site to the zone field, type:
http://<vaultservername> and Click
Add,
as shown in Figure 3.
Figure 3
7. Repeat step 6 to add the Fully Qualified Domain Name (FQDN) of the vault server, i.e.:
http://<vaultservername.domain.com>
8. Restart the Enterprise Vault Placeholder service