Problem
Rich Text Format messages of a certain size cannot be restored to mailbox. Event ID 2227 generated with User '<unavailable>' failed to restore an item into
mailbox 'User3'.
Error Message
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 1/22/2015 8:07:31 AM
Event ID: 2227
Task Category: Retrieval Task
Level: Warning
Keywords: Classic
User: N/A
Computer: EV1.evlab.com
Description:
User '' failed to restore an item into mailbox 'User3'.
SavesetID: 201501201772788~201409160820040000~Z~B05C9FC80489D297830B4A981892CB81
For more information, see Help and Support Center at https://entced.symantec.com/entt?product=ev&language=english&version=11.0.0.0&build=11.0.0.1351&error=V-437-2227
Solution
This issue has been addressed in the following release:
Enterprise Vault 11.0.1 Cumulative Hotfix 1 Release
https://www.veritas.com/docs/000024613
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
Related Knowledge Base Articles
References
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