Backup Exec Remote Agent service crashes on module ndmpsrvr.dll while performing SDR enabled backup of a 32-bit Windows Server 2003

Backup Exec Remote Agent service crashes on module ndmpsrvr.dll while performing SDR enabled backup of a 32-bit Windows Server 2003

  • Article ID:100013984
  • Last Published:
  • Product(s):Backup Exec

Problem

Backup Exec Remote Agent service crashes on module ndmpsrvr.dll while performing Simplified Disaster Recovery (SDR) enabled backup of a 32-bit Windows Server 2003

 

Error Message

Final error: 0x17 - Data error (cyclic redundancy check).

Faulting Module : Ndmpsrvr.dll

 

Bengine.log shows below debug. 

[11260] 421 [ndmp\ndmpcomm]      - ndmp_readit: ErrorCode :: 0 :
[11260] 421 [ndmp\ndmpcomm]      - ERROR: ndmpcSendRequest->connection error
[11260] 421 [ndmp\ndmpcomm]      - ERROR: ndmpSendRequest failed:
[11260] 421 [ndmp\ndmpclient]    - NDMP Error from NDMP_GET_GUEST_COMPUTER_NAME. rval: 23
[11260] 421 [loops]              - NDMPBaseHostEngine::GetP2VMetaData Error: Failed to get the server configuration. Error: 0
[11260] 422 [loops]              + ndmpbasehostengine.cpp (2044):
[11260] 422 [loops]              | Ignoring the p2v.xml collection error message for non-P2V job.
[11260] 422 [loops]              - NDMPBaseHostEngine::GetSourceConfigInfo Error: Cannot load the current P2V xml file 'E:\Program Files\Symantec\Backup Exec\Catalogs\LIFTMAIL02\CatalogProcessTemporaryFolder\{6893C7D5-1DD9-4C18-AF92-44BF3564CFC7}-liftfile01.liftec.co.uk\p2v.xml' Error: 3
[11260] 422 [loops]              + ndmphostbackupengine.cpp (378):
[11260] 422 [loops]              | Virtual target will not be created because virtual conversion not requested.
[11260] 422 [loops]              - Enter NDMPSnapHostBackupEngine::ProcessBSDs
[11260] 422 [ndmp\ndmpcomm]      - ndmp_writeit: NDMP Socket Error when trying to write message. Socket 0xb0c len 0x1c
[11260] 422 [ndmp\ndmpcomm]      - ndmp_writeit: ErrorCode :: 0
 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.
 
Backup Exec 2014 Rev 1786 Service Pack 2 (000023641)


Applies To

Backup Exec 2014

Remote agent on Windows Server 2003 stadard-32 bit

 

Related Articles

Backup Exec 2014 revision 1786 Service Pack 2

References

Etrack : 3620854

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