Backup Exec System Recovery service fails to start after a successful install of a service pack.

Backup Exec System Recovery service fails to start after a successful install of a service pack.

  • Article ID:100007908
  • Last Published:
  • Product(s):System Recovery

Problem

After an install of a service pack, the Backup Exec System Recovery(BESR) service stops within a few seconds after it has started.

Error Message

The following error is noticed in the event logs:
Event Type: Error
Event Source: Backup Exec System Recovery
Event Category: High Priority
Event ID: 100

Description:
Error EC8F1780: Cannot successfully reconcile changes since last session.
Error EC8F1771: Cannot enumerate the current drives on this system.
Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume.

Cause

It is noticed that the Symsnap service is missing in this case.

Solution

  1. Install the Symsnap service manually: For 32-bit systems do the following to register the SymSnapService:
    1. Open command prompt.
    2. Type:  CD "\Program Files\Symantec\Backup Exec System Recovery\Shared\Drivers"
    3. Type:  SymSnapService.exe /service

For 64-bit systems do the following to register the SymSnapService:

   a.   Open command prompt.
   b.   Type:  CD "\Program Files (x86)\Symantec\Backup Exec System Recovery\Shared\Drivers"
   c.   Type:  SymSnapServicex64.exe /service
 

  1. Now try to start the Symsnap service from Start, Run, by typing services.msc
  2. If the Symsnap service is still missing, Execute the Fixinstall.bat file located in:
    C:\Program Files\Symantec\Backup Exec System Recovery - For 32-bit systems.

C:\Program Files<x86>\Symantec\Backup Exec System Recovery - For 64-bit systems.

 Note: See the related article section for more details on repair (Fixinstall.bat) of BESR.
 


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