EVSVR reports "Reason: The system cannot find the file specified"

EVSVR reports "Reason: The system cannot find the file specified"

  • Article ID:100006284
  • Last Published:
  • Product(s):Enterprise Vault

Problem

EVSVR  Reports the following a SISpart is missing.

Error Message

2011-08-25 02:27:15            SavesetId: 201001214172568~200704131105050000~X~604DE2C4897F18F8ED099845716480F1, Archived Date: 2010-01-21 09:19:00Z
2011-08-25 02:27:15              ArchiveEntryId: 1EEC01FBD3A2C1C4D8692E6120B58A58E1110000iev2011-01-21 02:27:15              File not found [0x80070002]
2011-08-25 02:27:15                      Event Output: Failed to recall a Saveset from its Collection.     Reason: The system cannot find the file specified.  [0x80070002]   Relative Saveset Filename: 2010\12-02\0\033\003302651A6EBE81AB9298C11D068171~40~16A24A2E~00~1.DVSCC   Relative Collection Filename: 2010\12-02\0\Collection111100.cab   PartitionEntryID: 151B387086CF675438C4DF676E98255B11q10000EV   PartitionGUID: 51B387086CF675438C4DF676E98255B1   Partition Root Path: Z:\Enterprise Vault Stores\MailboxStore Ptn1   Secondary Location: (null)   Migrated File Id:    Reference: NSDR/LMF      [0xc0041ab6]

Cause

The SIS part or CAB file no longer exists on storage. 

This has been deleted or removed by anti-virus or by other means, such as a hard delete of data outside of Enterprise Vault.

 

Solution

To resolve this missing items, restore from backup:

Restore file specified as missing.  If the file has been collected and the collections (CAB) file is missing restore the entire CAB file.

Note:

If there is no backup of the item or the CAB file, then a call needs to be placed to Support.


Was this content helpful?