Problem
Windows 2008 or Windows 2008 R2 clients with DFSR data can encounter a situation which causes bpbkar32.exe to generate an application fault for the bpbkar32.exe process. This will cause the job to conclude in Activity Monitor with Status 13.
Error Message
Upon inspection, the Application Event Log on the client will show:
Cause
This issue has been known to occur based on the order of which items are backed up.
Solution
As a workaround, it is possible to adjust the Policy Backup Selections and remove ALL_LOCAL_DRIVES in favor of a statically ordered list.
For example:
C:\
System State:\
Shadow Copy Components:\System Services\
Shadow Copy Components:\User Data\
Note: DFSR content is backed up under "Shadow Copy Components:\User Data\". It is important that User Data be listed LAST. Also, to insure the greatest likelihood of success, make sure Allow Multiple Datastreams is unchecked on the Policy Attributes tab.
Solution:
Veritas acknowledges this is an issue and is on track to fix it in a future release or patch.
For NetBackup 7.1, a fix is included in the externally available EEB (Emergency Engineering Binary) bundle available in 000012714 (linked below).