Backup Exec System Recovery service (VProSvc.exe) crashes a few seconds after starting on Windows 2008 Small Business Server (SBS).

  • Article ID:100002480
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Problem

Backup Exec System Recovery service (VProSvc.exe) crashes a few seconds after starting on Windows 2008 Small Business Server (SBS).

Error Message

Faulting application VProSvc.exe, version 8.5.7.36701, time stamp 0x4baa4f6a, faulting module vproimaging.dll, version 8.5.7.36701, time stamp 0x4baa4f23,
exception code 0xc000000d, fault offset 0x005df2a3, process id 0x28d4, application start time 0x01cb025d8d7e0abb.

Solution

The Backup Exec System Recovery service (VProSvc.exe) crashes a few seconds after starting on Windows 2008 SBS.

Analysis of the memory dump shows:

FOLLOWUP_IP:
vproimaging+5df2a3
065af2a3 83c414          add     esp,14h
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  vproimaging+5df2a3
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: vproimaging
IMAGE_NAME:  vproimaging.dll
DEBUG_FLR_IMAGE_TIMESTAMP:  4baa4f23
STACK_COMMAND:  ~11s; .ecxr ; kb
FAILURE_BUCKET_ID:  STATUS_INVALID_PARAMETER_c000000d_vproimaging.dll!Unknown
BUCKET_ID:  APPLICATION_FAULT_STATUS_INVALID_PARAMETER_vproimaging+5df2a3

Note: If the Backup Exec System Recovery console is attempted to be opened before the service crashes, the following error is seen:

E1AD3212: You do not have sufficient privileges to perform this operation. See help for more information about security settings.

Workaround:

This issue is caused by the existence of a HPFS partition. The temporary workaround is to convert this partition to NTFS and then restart the BESR service. Note: This partition may show as FAT in disk management.

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Veritas Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see   https://www.veritas.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

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