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Virtual Vault error message "You cannot make changes to your vault at this time"

Article: 100002387
Last Published: 2021-09-15
Ratings: 1 0
Product(s): Enterprise Vault

Problem

Newly enabled Virtual Vault users are unable to drag mail items into the Virtual Vault and see the error message below. 

Error Message

You cannot make changes to your vault at this time

Cause

A client Trace from the affected user shows that the Virtual Vault has gone into read-only mode because the underlying MDC (which is the PST type format of the Virtual Vault) is in read-only because the Root Container for the top-level folder has not been copied from the user's Mailbox to the directory database.

EVMSP: <Top of Personal Folders> [Policy::IsOpAllowed] Operation: InterStoreItemMoveOrCopyInToBeArchived, Allowed: false, Store ReadOnly: true, CanReorg: false, CanDelete: false, CanArchive: false, CanRestore: true, CanIntraStoreCopy: false
EVMSP: <Top of Personal Folders> [Helper::MapReadOnlyReasonAndThrow] Enter
EVMSP: <Top of Personal Folders> [Helper::MapReadOnlyReasonAndThrow] Exit: MAPI_E_NO_ACCESS
EVMSP: <Top of Personal Folders> [Policy::IsOpAllowed] Exit: S_OK
HDR: AutoReleaseSyncCoordinator::~AutoReleaseSyncCoordinator
HDR: ~AutoReleaseSyncCoordinator::~AutoReleaseSyncCoordinator
EVMSP: <Top of Personal Folders> [Folder::CreateMessage] A COM error exception has been caught:80070005
EVMSP: <Top of Personal Folders> [Folder::CreateMessage] Exit: MAPI_E_NO_ACCESS
EVMSP: <Top of Personal Folders> [Prop<struct IMAPIFolder>::GetLastError] Enter
EVMSP: <Top of Personal Folders> [Prop<struct IMAPIFolder>::GetLastError] hResult: MAPI_E_NO_ACCESS
EVMSP: <Top of Personal Folders> [Prop<struct IMAPIFolder>::GetLastError] Flags: 0x80000000
EVMSP: <Top of Personal Folders> [Common::GetLastError] Enter
CL10N::Initialise
CL10N::LoadLanguageLibrary
Successfully loaded resource module 'C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll'
~CL10N::LoadLanguageLibrary
~CL10N::Initialise
CL10N::GetTranslatedMsg
~CL10N::GetTranslatedMsg
EVMSP: <Top of Personal Folders> [Common::GetLastError] Returning text: You cannot make changes to your Virtual Vault at this time.

Solution

 
To resolve this issue, perform the following:
 
1. In the Vault Administration Console, right-click on the Mailbox Archive task for the exchange server the user is connected to
2. Choose ' Run Now' with the options:  ' Archiving and Shortcut processing', Selected mailboxes, Archive all items
3. Choose the affected user and click OK
4. Monitor the Enterprise Vault Event Viewer log for an Informational Event ID 3448 which confirms that the run now has completed
5. Test a move to Virtual Vault to confirm
 
  
 

 

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