BUG REPORT: If client side encryption is enabled for any XBSA based database agent backup policy, the backup fails in NetBackup 7.0

  • Article ID:100001763
  • Last Published:
  • Product(s):NetBackup

Problem

BUG REPORT: If client side encryption is enabled for any XBSA based database agent backup policy, the backup fails in NetBackup 7.0

Solution


Bug: 1937325

Symptoms:
If client side encryption is enabled for any XBSA based database agent backup policy, that backup fails in NetBackup 7.0. The detailed status in NetBackup Activity Monitor will display an error similar to the following:

5/4/2010 5:52:03 PM - Error bpbrm(pid=5744) listen for client protocol error - couldn't write necessary information on /C/ProgramÀ Files/Veritas/NetBackup/Logs/user_ops/mssql/logs/0504110175137-3724-1940-000-000-prg

This issue is applicable to all XBSA based database agent backups like MS SQL Server, Oracle, Sybase etc. This issue is present on Windows database clients only.

Workaround:
Disable the Encryption attribute in backup policy.

If this workaround is unfeasible, please contact Veritas technical support, referencing this document ID and Etrack 1952907 to obtain a fix for this issue.

ETA of Fix:
Veritas Corporation has acknowledged that the above mentioned issue (Etrack 1937325) is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.  This issue was scheduled to be addressed in the following release:
  • NetBackup 7.0 Release Update 1 (7.0.1)
When NetBackup 7.0.1 is available, please visit the following link for download and readme information:
  https://www.veritas.com/business/support/overview.jsp?pid=15143

Please note that Veritas Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Veritas's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


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