BUG REPORT: If client side encryption is enabled for any XBSA based database agent backup policy, the backup fails in NetBackup 7.0

BUG REPORT: If client side encryption is enabled for any XBSA based database agent backup policy, the backup fails in NetBackup 7.0

  • Article ID:100001763
  • Last Published:
  • Product(s):NetBackup

Problem

BUG REPORT: If client side encryption is enabled for any XBSA based database agent backup policy, the backup fails in NetBackup 7.0

Solution


Bug: 1937325

Symptoms:
If client side encryption is enabledfor any XBSA based database agent backup policy, that backup fails in NetBackup7.0. The detailed status in NetBackup Activity Monitor will display an errorsimilar to the following:

5/4/2010 5:52:03PM - Error bpbrm(pid=5744) listen for client protocol error - couldn't writenecessary information on /C/ProgramÀFiles/Veritas/NetBackup/Logs/user_ops/mssql/logs/0504110175137-3724-1940-000-000-prg

This issue is applicable to all XBSA based database agentbackups like MS SQL Server, Oracle, Sybase etc. This issue is present on Windowsdatabase clients only.

Workaround:
Disable the Encryption attribute in backup policy.

If this workaround isunfeasible, please contact Veritas technical support, referencing this documentID and Etrack 1952907 to obtain a fix for this issue.

ETA ofFix:
Veritas Corporation has acknowledged that the above mentioned issue(Etrack 1937325) is present in the current version(s) of the product(s)mentioned at the end of this article. Veritas Corporation is committed toproduct quality and satisfied customers.  This issue was scheduled to beaddressed in the following release:
  • NetBackup7.0 Release Update 1 (7.0.1)
When NetBackup 7.0.1is available, please visit the following link for download and readmeinformation:
  https://www.veritas.com/business/support/overview.jsp?pid=15143

Please note that Veritas Corporation reserves the right to remove anyfix from the targeted release if it does not pass quality assurance tests orintroduces new risks to overall code stability. Veritas's plans are subject tochange and any action taken by you based on the above information or yourreliance upon the above information is made at your own risk.


References

Etrack : 1937325

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