The ServiceNow solution allows anyone to digitise and automate departmental and cross-enterprise workflows, optimise business processes for resiliency and mitigate risk, all on one cloud-based platform. Using Merge1 to capture ServiceNow records ensures all your critical workforce communications are being captured and securely archived into your existing infrastructure.

Merge1 captures ServiceNow feeds and conversations into your existing archive and eDiscovery platforms enabling your organisation to meet compliance and information governance regulations. Once captured and archived, ServiceNow communications can be retained, supervised for compliance and searched.


Merge1 helps regulated firms:

  • Meet heavily monitored industry regulations like the SEC, FINRA, HIPAA, FDA, GDPR, CCPA and many more.
  • Ensure unified identity and policy across all conversations and content.
  • Merge1 enhances eDiscovery, helps with litigation preparedness, and consequently, reduces litigation risk.


Regulations, such as Dodd-Frank, MiFID II, FTC’s Truth in Advertising, expand communication recording requirements and demand more oversight in customer-facing communications. Privacy rules like GDPR coupled with personal accountability regimes are increasing pressure on compliance teams to know what is in their company communications.

Merge1 captures and helps archive your ServiceNow communications.

  • My feed
  • Company feed
  • Group feed
  • Conversations


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