Veritas & Symantec Separation

   

Symantec to Separate Into Two Focused, Industry-Leading Technology Companies

On August 11, 2015 - Symantec announced that it has entered into a definitive agreement to sell its Veritas information management business to The Carlyle Group, a global investment firm with a strong track record of growing businesses. Upon completion of the sale, expected to close at the end of the year, Veritas will become a privately held company. This development will give both Symantec and the Veritas business the financial wherewithal to accelerate the execution of their respective strategies and bring innovation to market sooner for our partners and customers.

Symantec and Veritas Separation Update for Customers

Symantec and Veritas Separation Update for Partners

Customer Support

If you have any questions, please contact your Regional Support Centre.

Americas

United States 866-VERITAS | (866) 837-4827
Canada (1) 844-2879-412
Latin America - Brazilian Portuguese (55) 0800-76-25498
Latin America - Spanish Latin (52) 001-8446581339
Argentina (54) 0-800-6660348
Venezuela (58) 800-1005490
Colombia (57) 01-800-518-4447
Chile (56) 1230-020-0493
Costa Rica (506) 0800-0121939
Thailand (66) 1-800-011-633

 

APJ

Australia (61) 1-800-408425
China - Simplified Chinese (86) 4001-204816
Taiwan (886) 00801-13-6800
Japan (81) 0120-993232
South Korea (82) 00308-12-3659

 

EMEA

France (33) 0805220199
Germany (49) 08007244075
Italy (39) 800098374
United Kingdom (44) 08002799810
Russia (7) 8-10-8002-7415011
Spain (44) (34) 800810197
Portugal (351) 8008-12572

It's time for Veritas

As a valued Veritas customer who drives business by harnessing the power of your information, we are actively keeping you informed of the changes taking place with the Veritas business and the separation from Symantec Corporation.

On October 3rd, Veritas completed the operational separation from Symantec in order to prepare the company for the legal separation later this year when the sale of Veritas to The Carlyle Group is expected to be completed.

The strategy to create a business focused on our customers' information management challenges led to the decision to separate Veritas from Symantec in order to focus on your unique needs.

It's time to streamline operations and strengthen our portfolio

Over the past year, we've been designing an independent company with over 8,000 employees and $2.6B in revenue to tackle the biggest challenges of information availability and insight for critical IT environments like yours.

We are excited to continue this work by enhancing our leading solutions in areas such as backup, appliances, information governance and availability, while developing completely new solutions to address today and tomorrow's most vexing IT problems.

Now that Veritas has operationally separated from Symantec, any communications will come directly from Veritas. The Veritas.com website and specific resources dedicated to your needs have launched. You should have only slight changes to your account managers and business partners representing Veritas, as those adjustments were made earlier, over the course of this past year.

The final steps in separating Veritas from Symantec will occur later this calendar year, which is when we expect the sale of Veritas to The Carlyle Group to be completed. At that time we will begin a new chapter in the history of Veritas, when Veritas will be an independent company and legally separated from Symantec.

Where do I get more information?

We have been communicating changes monthly to prepare you to be able to continue to transact business with Veritas.

Here are a few additional resources you might find to be useful.

Setting Up Veritas as a Vendor in Your Systems
You can now access all of the Veritas Vendor Setup Forms. If you order directly or require more information about Veritas as a manufacturer/supplier, please visit this page to download the relevant PDF for your Veritas Selling Entity, Region & Currency. These forms cover standard Vendor Setup information such as addresses, ordering contact details, bank remittance information, billing contact details etc. If you require more detailed information than is provided in the Veritas Vendor Setup Form please contact your Account Manager, or one of the Support Contacts listed below under "Contacting Veritas".

Contacting Veritas
Outstanding support from Veritas is a click or call away. New Veritas telephone numbers, webpages, and other online resources became available on October 3. Please note Symantec business and product support contact details will not change. If you open support cases for Veritas products with Symantec before October 3, those will continue to resolution with Veritas, but you will receive new Veritas case numbers to track status.

It's time for Veritas.

We couldn't be more excited to have you join us as we launch the new Veritas, focused on making information work for you as a key asset, regardless of the systems you use to keep it. We are here to help you win in your business by keeping your systems available and providing insight to the critical data you depend on.

Customer FAQ

Read FAQ

Customer Communication Archive

Read July, August & September communication by language

It's time for Veritas

As a valued Veritas partner who offers our solutions and services to your customers, we are updating you on the important progress we made last week in operationally separating Veritas from Symantec Corporation.

On October 3rd Veritas completed the operational separation from Symantec.  This prepares us for the legal separation later this year when the sale of Veritas to The Carlyle Group is expected to be completed. The strategy to create a business focused on our customers' information management challenges led to the decision to separate Veritas from Symantec. Now, we can focus on the unique needs of this business.

It's time to streamline operations and strengthen our portfolio

Over the past year, we've been designing an independent company with over 8,000 employees and $2.6B in revenue to tackle the biggest challenges of information availability and insight for critical IT environments like yours.

We are excited to continue this work by enhancing our leading solutions in areas such as backup, appliances, information governance and availability, while developing completely new solutions to address today and tomorrow's most vexing IT problems.

Now that Veritas has operationally separated from Symantec, any communications will come directly from Veritas. The Veritas.com website and specific resources dedicated to your needs have launched. You should experience only slight changes to your account managers representing Veritas, as those adjustments were made earlier, over the course of this past year.

The final steps in separating Veritas from Symantec will occur later this calendar year, which is when we expect the sale of Veritas to The Carlyle Group to be completed. At that time we will begin a new chapter in the history of Veritas, when Veritas will be an independent company and legally separated from Symantec.

It's time to launch a focused partner programme

New Veritas Partner Force – an independent partner programme for an independent company

Veritas is open for business, as a market leader in information management innovation. It's time to launch our new, focused partner programme. This partner programme will represent continuity in how you work with us, but is optimised for information management. Our partner programme is designed to help our specialised partners differentiate in the market and win. It's time to show our partners how winning with Veritas will unlock enhanced rewards - so more partners can earn more, and more predictably - by growing and closing business in information management.

  • Greater opportunity to earn greater rewards – more predictably: we have enhanced the Growth Accelerator Rebate by introducing a 3-step payout, increasing high growth accelerators and simplifying the quarterly payout. As a qualifying member of Veritas Partner Force, you have the opportunity to be paid from the first order and as you grow more, you can be paid more. Paying you from transaction one, while increasingly rewarding growth provides you improved predictability and consistency in running your business.
  • Get paid on bigger deals: we have increased the Opportunity Registration cap from $500K to $1M, while maintaining the current payout rates. So as you create and register bigger Veritas deals with your strategic customers, you are rewarded for that commitment and that business. 
  • Win by specialising in information management with Veritas: for our skilled and committed partners, it's never been more compelling to achieve platinum status and differentiate. We've reset requirements to two expert competencies, and removed the customer reference requirement. We will be replacing it with Customer Partner Success to turn the requirement into useful sales tools to showcase your customer successes.

As we optimise our information management focused partner programme, we are taking the opportunity to do the same with our distribution strategy. We are currently evaluating modifications to our distribution program to help our distributors be better positioned, differentiate themselves in their market and drive value to our mutual customers.   More details will follow on distribution programs post separation. Our goal is to have distribution partners positioned to help reseller partners to differentiate in your market and drive value to your customers. For an updated list of our distribution partners, please visit: PartnerNet.

With Veritas Partner Force, you can stay ahead of the market, deliver value to your customers and see an enhanced and more predictable profitability payback on your commitment and investment. For more information, visit the Veritas Partner Force Program page. To get started, visit PartnerNet and ensure your PartnerNet primary contact accepts your Veritas Partner Force programme agreement terms.

Veritas Partner Force: rewarding capability, commitment and growth - your success is our success.

Symantec partner programme – EMEA annual compliance review September 30th 2015

In May 2015, Symantec granted those partners that did not meet the then-current requirements for the Symantec partner programme annual compliance an extension to September 30th 2015 to become compliant against the partner programme criteria applicable at the time of the compliance review. Regarding the Veritas Partner Force Program, a partner's achievements will be reviewed against the Veritas Partner Force Program criteria which is available on PartnerNet and the Veritas Partner Force Program page.

By October 15th 2015, Veritas will communicate to these partners their applicable Veritas Partner Force Program tier. Subject to enrolling in the Veritas Partner Force Program, this program tier will then be valid until April 1st 2016.

Where do I get more information?

We have been communicating changes monthly to prepare you to be able to continue to transact business with Veritas after separation.

Here are a few additional resources you might find to be useful:

Setting Up Veritas as a Vendor in Your Systems

You can now access all of the Veritas Vendor Setup Forms. If you order directly or require more information about Veritas as a manufacturer/supplier, please visit this page to download the relevant PDF for your Veritas Selling Entity, Region & Currency. These forms cover standard Vendor Setup information such as addresses, ordering contact details, bank remittance information, billing contact details, etc. If you require more detailed information than is provided in the Veritas Vendor Setup Form please contact your Distributor or Partner Success Manager, or one of the Support Contacts listed below under "Contacting Veritas"

Contacting Veritas

Outstanding support from Veritas is a click or call away. New Veritas telephone numbers, webpages and other online resources were effective on October 3rd, while Symantec business and product support will not change. Open support cases for Veritas products as of October 3rd will continue to resolution, but you will receive new Veritas case numbers to track status.

It's time for Veritas

We couldn't be more excited to have you as our partner as we launch the new Veritas. Our goal - enable you to deliver even more value to your customers and receive enhanced, more predictable and profitable payback for your commitment and investment.

Partner FAQ

Read FAQ

Partner Communication Archive

Read July, August & September communication by language