WhatsApp Capture and Archiving



WhatsApp Messenger, or simply WhatsApp, is an U.S. freeware, cross-platform centralized messaging and voice-over-IP (VoIP) service owned by Facebook. It lets users to send text messages and voice messages, make voice and video calls and share images, documents, user locations and other content.

In today’s mobile world, you must engage customers and partners in the mobile channel they expect. With its nearly 2.5 billion active users, the WhatsApp service is one of the most popular mobile messaging apps in the world today with global adoption across all businesses. Solve compliance and regulation issues by capturing and archiving these WhatsApp chats. Monitor business chats while allowing your employees to text the way they want.

Mobile messaging has recently seen massive growth as organizations conduct more business outside of standard email and away from the traditional office environment. Veritas can capture over 120 content sources into an existing archive or eDiscovery platform, enabling organizations to proactively capture, review and discover all business communications, including WhatsApp.

Veritas addresses the growth of mobile IM tools in the modern workplace with capture and archive solutions of non-corporate communications platforms such as WhatsApp. Once captured and archived using Veritas, organizations can retain WhatsApp communications, supervise them for compliance and search them for eDiscovery and internal information governance.


Veritas helps regulated firms:

  • Meet heavily monitored industry regulations like the  SEC, FINRA, HIPAA, FDA, GDPR, CCPA  and many more.
  • Ensure unified identity and policy across all conversations and content.
  • Capture all WhatsApp business chats, messages, multimedia and attachments natively.
  • Enhance eDiscovery, help with litigation preparedness and, consequently, reduce litigation risk.


Regulations such as  Dodd-Frank, MiFID II and the FTC’s Truth in Advertising expand communication recording requirements and demand more oversight in customer-facing communications. Privacy rules like the EU’s General Data Protection Regulation (GDPR) coupled with personal accountability regimes are increasing pressure on compliance teams to know what is in their company communications.


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