Problem
The Enterprise Vault Exchange Mailbox or Journaling Task may report errors that an unsupported Microsoft Outlook version has been detected. The resulting error causes the tasks to go into a failed state.
Error Message
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 3418
Task Category: Journal Task
Level: Error
Keywords: Classic
Description:
An unsupported Microsoft Outlook version has been detected.
V-437-3418
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 3488
Task Category: Archive Task
Level: Error
Keywords: Classic
Description:
An unsupported version of Microsoft Outlook has been detected.
Task: Exchange Mailbox Archivign Task for ExchangeServer01
Detected Outlook version: 16.0.4266.1001
For the latest information on the supported versions of Microsoft Outlook, see the Enterprise Vault Compatibilty Charts at https://www.veritas.com.docs/TECH38537.
For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=14.2.0.0&build=14.2.0.1226&error=V-437-3488
V-437-3488
A DTrace of the Exchange Mailbox Archiving Task or Exchange Mailbox Journal Task process can show the following:
{CExchangeVersion::IsExchange2010orAbove} (Entry)
|
{CExchangeVersion::IsExchange2010orAbove}|Is Exchange 2010 or greater: [True]
{CExchangeVersion::IsExchange2010orAbove} (Exit)
CAgentTask::InitialiseAgentServiceEntry - Outlook version detected :
Event ID: 3418 An unsupported Microsoft Outlook version has been detected.
|Task: JournaTaskName|Detected Outlook version:
Cause
Notice in the Dtrace snippet above the line showing Outlook version detected
. This indicates that no supported 32-bit version of Microsoft Outlook is being reported. When working properly, the appropriate output will be similar to the following:
CAgentTask::InitialiseAgentServiceEntry - Outlook version detected : 12.0.6557.5001 SP2
Note: In most cases, restarting the Enterprise Vault Admin Service allows the services to restart. In some cases, a reboot of the Enterprise Vault Server is required.
Solution
Ensure a supported, 32-bit version of Microsoft Outlook is installed and configured on the EV server(s). For information about supported versions of Microsoft Outlook, see the EV Compatibility Charts here.