Manually enabling multiple Domino Mailboxes fails on each subsequent Mailbox

Problem

While manually enabling multiple Domino Mailboxes for archiving, if the enable wizard encounters an error with enabling a Mailbox, attempting to continue processing the remaining Mailboxes will fail on each subsequent Mailbox.

Error Message

An error similar to the following will initially occur while enabling Mailboxes:

Error: The operation is not authorized with the configured ID file. 

 After clicking the OK button the following prompt will occur:

After choosing Yes this second time an error will occur:

Error: Application exception.

 If Yes is continually selected after each additional error the second error Error: Application exception will occur for each Mailbox left in the list of Mailboxes to enable.

A Dtrace of the AdminService and mmc processes will show the following error:

(AdminService) <3276> EV-H {DOMINOMAILBOXHELPER.EN_US} Exception: Error(582) - Opening database 'DOM/EV8!!mail\tuser4' (You are not authorized to perform that operation) Info: Diag: Type:DominoLibraryExceptions.DominoLibraryUnableOpenDatabase ST:   at DomDatabase.OpenWithFailover()|   at KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.COM_Enable(String MbxUserFullName, String VaultStoreEntryId, String reserved, String ArchiveIdOverride, UInt16 IndexingLevel, String BillingSID, String BillingDomain, Int32 IndexSnippetLength, Int32 EnableFacetedResults, Int32 IndexAttachmentSnippet) Inner:None
1172 16:33:26.564  [9044] (AdminService) <3276> EV-M {DOMSESSION.EN_US} Terminating session...
1173 16:33:26.564  [9044] (AdminService) <3276> EV-M {DOMSESSION.EN_US} Terminated okay
1174 16:33:26.564  [9044] (AdminService) <3276> EV:H EnableMailbox: COM exception [0x80131600]
1175 16:33:26.564  [9044] (AdminService) <3276> EV:M CDominoManagement::CheckDominoError - Received error [Error(582) - Opening database 'DOM/EV8!!mail\tuser4' (You are not authorized to perform that operation)]
(AdminService) <3276> EV:H CBaseDirectoryServiceWrapper::GetInterface - HRXEX fn trace : Unexpected fn exit path, returning error 0x80131600, .\DominoManagement.cpp [lines {2649,2655,2662}], built Jul  5 21:03:41 2011.
(mmc) <4984> EV:M CDominoManagementHelper::EnableDominoMailbox() Completed EnableMailbox()

Cause

Any issue that prevents one of the Mailboxes from being enabled will cause the issue.

Workaround

1. Choose No to the question Do you wish to continue to process any remaining mailboxes?
2. Select Close, taking note of the first Mailbox that had the issue
3. Open the Enable Mailboxes wizard again and select Mailboxes to enable for archiving again, ensuring that the problem Mailbox is not selected

Note: Automatically enabling mailboxes for archiving works past the problem mailbox without issue.

Solution

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a hotfix or cumulative hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com