Licensing Policies

   

Veritas Support Solutions Handbook

The handbook provides an overview of what customers can expect from Veritas Support Solutions and informs customers how to best work with Veritas Support Solutions. The handbook is not contractually binding. Download the Essential Support and Basic Maintenance Handbook.

Veritas Support Policy

This policy describes the Support Services we provide to business customers for Software covered under active Support Agreements.

Veritas Returns, Cancellations, Terminations & Credits (RCTC) Policy

This policy provides the guidelines governing Returns, Cancellations, Terminations, & Credits relating to Veritas products and services.

Veritas Renewals Policy

The purpose of this document is to establish a global policy for the renewal of Maintenance/Support for Veritas on-premise Licensed Software in order to provide a foundation for effective internal practices and a consistent Customer experience. This policy is applicable globally, to all enterprise software Customers.

Supporting Options: Support