Veritas Support Solutions Handbook
The handbook provides an overview of what customers can expect from Veritas Support Solutions and informs customers how to best work with Veritas Support Solutions.The handbook is not contractually binding.Download the Essential Support and Basic Maintenance Handbook.
Veritas Support Policy
This policy describes the Support Services we provide to business customers for Software covered under active Support Agreements.
Veritas Returns, Cancellations, Terminations & Credits (RCTC) Policy
This policy provides the guidelines governing Returns, Cancellations, Terminations & Credits relating to Veritas products and services.
Veritas Renewals Policy
The purpose of this document is to establish a global policy for the renewal of Maintenance/Support for Veritas on-premise Licensed Software in order to provide a foundation for effective internal practices and a consistent Customer experience. This policy is applicable globally, to all enterprise software Customers.
Veritas Licence Transfer Policy
This policy has been established to provide customers with flexibility to leverage their investments in Veritas software. This policy provides the guidelines under which a licensee may transfer one Veritas perpetual software Licence for a different Veritas perpetual software licence, where that licensee continues to hold the entitlement post-transfer. The six types of Licence Transfers covered by this Policy are: Cross-grades, Product Downgrades, Host Transfers, Platform Transfers, Server/Processor Tier Transfers and Licence Meter Transfers.
Veritas Licence Assignment Policy
This policy provides guidelines for assigning licences from one customer/licensee to another company or corporate entity for any reason, including as a result of a merger or acquisition, name change or divestiture. This policy applies to all Veritas perpetual software licensed to end users and defines those situations in which the assignment of Veritas software licences to third parties is or may be permitted by Veritas.
Veritas Licence Relocation Policy
This policy provides the guidelines for relocating licences by a corporate end user to its parent, subsidiary, or other affiliated company or to another location for that end user. This policy describes the requirements for relocating perpetual software licences within same and different price-listed geographies.