Veritas Flex Appliance Getting Started and Administration Guide

Last Published:
Product(s): Appliances (1.1)
Platform: 5340
  1. Product overview
    1.  
      Introduction to Veritas Flex Appliance
    2.  
      About the Flex Appliance documentation
    3.  
      Operational notes
  2. Getting started
    1.  
      Initial configuration guidelines and checklist
    2.  
      Performing the initial configuration
    3.  
      Adding a node
    4.  
      Accessing and using the Flex Appliance Shell
    5.  
      Accessing and using the Flex Appliance Console
    6.  
      Installing the NetBackup Administration Console and client packages
    7.  
      Common tasks in Flex Appliance
  3. Modifying settings
    1.  
      Creating a network bond
    2.  
      Deleting a network bond
    3.  
      Configuring a network interface
    4.  
      Setting the date and time for appliance nodes
  4. Managing users
    1.  
      Adding a tenant
    2.  
      Editing a tenant
    3.  
      Removing a tenant
    4.  
      Adding a local user
    5.  
      Removing a user
    6.  
      Changing the admin user password on the Flex Appliance Console
    7.  
      Changing the hostadmin user password in the Flex Appliance Shell
  5. Using Flex Appliance
    1. Managing applications and upgrade packages in the repository
      1.  
        Adding files to the repository
    2. Creating application instances
      1.  
        Creating a NetBackup master server instance
      2.  
        Creating a NetBackup media server instance
    3. Managing application instances
      1.  
        Viewing instance performance metrics
      2.  
        Running NetBackup commands on an application instance
      3.  
        Establishing trust with a NetBackup 7.7.3 master server instance
  6. Monitoring the appliance
    1. About AutoSupport and Call Home
      1.  
        Viewing Call Home information
      2.  
        Configuring Call Home settings
      3.  
        Deleting and disabling Call Home settings
    2. Monitoring the hardware from the Flex Appliance Shell
      1.  
        Viewing node information
      2.  
        Viewing Primary Storage Shelf information
      3.  
        Viewing Expansion Storage Shelf information
    3.  
      Viewing hardware faults
    4.  
      Viewing system data
  7. Reconfiguring the appliance
    1.  
      Performing a factory reset
    2.  
      Performing a storage reset
    3.  
      Removing a node
  8. Troubleshooting guidelines
    1.  
      General troubleshooting steps
    2.  
      Gathering device logs on a Flex 5340 appliance

Gathering device logs on a Flex 5340 appliance

DataCollect logs provide Support personnel detailed information about your appliance. You can share these device logs with the Veritas Support team to resolve device-related issues. The logs are generated into a zip file that includes the following information.

  • Release information

  • Disk performance logs

  • Command output logs

  • CPU information

  • Memory information

  • Operating system logs

  • Patch logs

  • Storage logs

  • File system logs

  • AutoSupport logs

  • Sysinfo logs

To obtain DataCollect logs

  1. From the Flex Appliance Shell, run the following command to verify that Call Home is enabled and working:

    show alerts callhome-test

  2. If Call Home is not enabled, enable it. See Configuring Call Home settings.

  3. Run the following command:

    system data-collect

    The appliance generates the .zip file in the /log/autosupport directory and sends it to the AutoSupport servers.