Veritas Flex Appliance Getting Started and Administration Guide
- Product overview
- Getting started
- Modifying settings
- Managing users
- Using Flex Appliance
- Managing applications and upgrade packages in the repository
- Creating application instances
- Managing application instances
- Monitoring the appliance
- About AutoSupport and Call Home
- Monitoring the hardware from the Flex Appliance Shell
- Reconfiguring the appliance
- Troubleshooting guidelines
About AutoSupport and Call Home
Veritas AutoSupport is a set of infrastructures, processes, and systems that enhance the support experience through proactive monitoring of Veritas Appliance hardware and software. AutoSupport also provides automated error reporting and support case creation.
AutoSupport correlates the Call Home data with other site configuration data held by Veritas, for technical support and error analysis. With AutoSupport, Veritas greatly improves the customer support experience.
Call Home provides information regarding appliance component states and status. Call Home is enabled by default. This chapter explains how to view information, configure Call Home, and delete or disable Call Home settings.
For information about accessing and using the Flex Appliance Shell, see the following topic:
More information about AutoSupport and Call Home is available in the Veritas Appliance AutoSupport 2.0 Reference Guide at the following site: