Veritas Flex Appliance Getting Started and Administration Guide

Last Published:
Product(s): Appliances (1.0)
Platform: 5340
  1. Product overview
    1.  
      Introduction to Veritas Flex Appliance
    2.  
      About the Flex Appliance documentation
    3.  
      Operational notes
  2. Getting started
    1.  
      Initial configuration guidelines and checklist
    2.  
      Performing the initial configuration
    3.  
      Adding a node
    4.  
      Accessing and using the Flex Appliance Shell
    5.  
      Accessing and using the Flex Appliance Console
    6.  
      Common tasks in Flex Appliance
  3. Modifying settings
    1.  
      Creating a network bond
    2.  
      Deleting a network bond
    3.  
      Configuring a network interface
    4.  
      Setting the date and time for appliance nodes
  4. Configuring Call Home
    1.  
      About AutoSupport and Call Home
    2.  
      Viewing Call Home information
    3.  
      Configuring Call Home settings
    4.  
      Deleting and disabling Call Home settings
  5. Managing users
    1.  
      Adding a tenant
    2.  
      Editing a tenant
    3.  
      Removing a tenant
    4.  
      Adding a user
    5.  
      Removing a local user
    6.  
      Changing the password for the admin user on the Flex Appliance Console
    7.  
      Changing a hostadmin user password
  6. Using Flex Appliance
    1. Managing applications and upgrade packages in the repository
      1.  
        Adding files to the repository
    2. Creating application instances
      1.  
        Creating a NetBackup master server instance
      2.  
        Creating a NetBackup media server instance
    3. Managing application instances
      1.  
        Viewing instance performance metrics
      2.  
        Running NetBackup commands on an application instance
      3.  
        Establishing trust with a NetBackup 7.7.3 master server instance
  7. Monitoring the appliance
    1.  
      Monitoring the hardware from the Flex Appliance Shell
    2.  
      Viewing node information
    3.  
      Viewing Primary Storage Shelf information
    4.  
      Viewing Expansion Storage Shelf information
    5.  
      Viewing hardware faults
    6.  
      Viewing system data
  8. Reconfiguring the appliance
    1.  
      Performing a factory reset
    2.  
      Performing a storage reset
    3.  
      Removing a node
  9. Troubleshooting guidelines
    1.  
      General troubleshooting steps
    2.  
      Gathering device logs on a Flex 5340 appliance

General troubleshooting steps

If you experience any issues with Flex Appliance, use the following steps as a guide to help you resolve the problem.

Table: Steps for troubleshooting Flex Appliance problems

Step

Action

Description

Step 1

Note the error message

Error messages are usually the vehicle for telling you something went wrong. If you receive an error message, first follow any troubleshooting steps that are listed in the message.

Some error messages begin with a Unique Message Identifier (UMI) code. UMI codes consist of the letter V followed by a string of numbers in the following format: V-123-456-789.

To find additional troubleshooting information for UMI codes, perform a search for the code on the Veritas Support website.

Step 2

Check the appliance monitoring information

If you cannot resolve the issue based on the error message, or if you don't see an error message in an interface but still suspect a problem, you can:

Step 3

Gather information for Technical Support

If you cannot resolve the issue on your own, you may need to contact Technical Support for assistance.

Before you contact Support, gather the following information:

  • Relevant error messages

    Record or take screen shots of any error messages you received, including the UMI code if applicable.

  • DataCollect logs

    Gather the DataCollect logs from the Flex Appliance Shell. See Gathering device logs on a Flex 5340 appliance.

  • Appliance serial number

    Locate and record the serial number of the appliance node. If you have a multi-node appliance, record the serial number of both nodes. For more information on locating serial numbers, see the Veritas 5340 Appliance Product Description.

Also make sure that Call Home is enabled for maximum supportability.

Step 4

Contact Technical Support

Contact Veritas Technical Support from the Veritas Support website.