Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

Viewing Call Home information

An appliance has the ability to send an email to a local administrator when a hardware failure is detected. You can configure the email address that you want to use for hardware failure notifications from the Flex Appliance Shell. The contents of the email identifies the type of hardware failure that occurred and the status of the failure.

This section provides the information that is specific to the settings and configuration for the Call Home feature.

The available information is provided in the following table.

Table: Call Home information

Command

Description

callhome

Shows the current Call Home settings

callhome-registration node-name=<node_name>

Shows Call Home registration information based on the node hostname

callhome-test

Sends a test to verify that Call Home is functional

email

Shows the email and the SMTP settings

email-test

Tests SMTP and sends an email about hardware data

To view information about Call Home

  1. Log in to the Flex Appliance Shell, and type any of the following as needed.

    show alerts callhome

    show alerts callhome-registration node-name=<node_name>

    show alerts callhome-test

    show alerts email

    show alerts email-test

  2. Press Enter after each string to display the information.