Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (7.4.2, 3.2, 1.3)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5250,Veritas 5330,Veritas 5240,Veritas 5230

Deleting and disabling Call Home settings

Call Home is enabled by default. You can delete or disable Call Home settings as needed. Call Home is not required, but it serves as a critical step to proactive customer support and incident response for failures.

This section provides the information that is specific to the settings and configuration for the Call Home feature.

The available options are provided in the following table.

Table: Call Home disable and delete options




Disable the Call Home feature


Disable the Call Home proxy server


Disable Call Home proxy tunneling


Delete the email ID for emails that are received from the appliance


Delete the SMTP server that is used by the appliance

email-hardware email_address=<email_address>

Delete hardware administrator email accounts

To delete Call Home settings

  1. Log in to the Flex shell, and type any of the following as needed. Press Enter after each string to display the information.
  2. Disable the Call Home feature.

    delete alerts callhome

  3. Disable the Call Home proxy settings.

    delete alerts callhome-proxy

    delete alerts callhome-proxy-tunnel

  4. Delete the appliance sender ID and the SMTP settings.

    delete alerts email-sender-id

    delete alerts email-smtp

  5. Delete the hardware administrator email address.

    delete alerts email-hardware email_address=<email-hardware>