Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

Configuring Call Home settings

Call Home is enabled by default. This section provides the specific information for the settings and configuration for the Call Home feature.

The available options are provided in the following table.

Table: Call Home options

Command

Description

callhome

Enable the Call Home feature

callhome-proxy

Enable the Call Home proxy server

callhome-proxy-server

Enter the Call Home proxy server settings

callhome-proxy-tunnel

Enable the Call Home proxy tunneling

email-smtp smtp_account=<smtp_account>

(Optional) Enter the name of the account that is used for authentication to the SMTP server

(Optional) Enter the password for authentication to the SMTP server

email-smtp smtp_server=<smtp_server>

Enter the SMTP server that is used to send email

email-notification-interval interval=<interval>

Enter the time (in minutes from 1 to 44640) between alert emails that are sent to the administrator. The default value is 1440 minutes.

email-sender-id email_address=<email_address>

Enter an email ID or account for emails that are received from the appliance

email-hardware email_address=<email_address>

Add hardware administrator email accounts

To configure Call Home settings

  1. Log in to the Flex Appliance Shell, and type the following as needed. Press Enter after each string to display the information.
  2. Enable Call Home.

    set alerts callhome

  3. Set the Call Home proxy, proxy server, and proxy tunnel.

    set alerts callhome-proxy

    set alerts callhome-proxy-server

    set alerts callhome-proxy-tunnel

  4. Set the SMTP server.

    set alerts email-smtp smtp_server=<smtp_server>

  5. (Optional) Set the SMTP account and password.
  6. Set the interval in minutes between email notifications.

    set alerts email-notification-interval interval=<interval>

  7. set alerts email-sender-id email_address=<email_address>

    set alerts email-hardware email_address=<email_address>