Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (7.4.2, 3.2, 1.3)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5250,Veritas 5330,Veritas 5240,Veritas 5230

Obtaining a copy of your Heartbeat packages

A heartbeat is a signal that is generated at regular intervals to indicate that systems are working correctly.

To obtain a copy of your heartbeat package

  1. Log on to the MyAppliance portal, and select the desired appliance from the list of registered systems.
  2. Click on the serial number to manage your appliance.
  3. Click on the CallHome Data tab to view your heartbeat data. The Last Refresh field shows the timestamp for the last heartbeat data transmission.

    You can also click Save as CSV to export a copy of the data as a comma-separated value list.