Enterprise Vault.cloud™ Archive Administration Help

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Getting started with Archive Administration
    1.  
      About Enterprise Vault.cloud Archive Administration
    2.  
      Prerequisites for Archive Administration
    3.  
      Archive Administration web browser support
    4.  
      Signing in to Archive Administration
    5.  
      Signing out from Archive Administration
    6.  
      Resetting a forgotten password
    7.  
      Password policy
  2. Archive Overview
    1.  
      About the Archive Overview
    2.  
      Viewing the Full Archive Usage report
  3. Customer Dashboard
    1.  
      About customer dashboard
    2.  
      Viewing and exporting dashboard statistics details
  4. My Config
    1.  
      About the My Config page
    2.  
      About Services
    3.  
      Selecting the User Management options
    4. About Provisioning
      1.  
        Configuring the Personal.cloud deployment options
      2.  
        Configuring the administrator notification options
    5.  
      CloudLink Sync Summary
    6. About Managed Tags
      1.  
        Creating a managed tag
      2.  
        Assigning a managed tag to users
      3.  
        Changing the retention policy associated with a managed tag
      4.  
        Deleting a managed tag
    7. About Account Management
      1.  
        Searching for archive accounts
      2.  
        Using search filters
      3.  
        Creating an archive account
      4.  
        Viewing the details of an archive account
      5.  
        About the Account Details page
      6.  
        Editing an archive account
      7.  
        Deleting an archive account
      8.  
        Deploying users
      9.  
        Enabling services for existing Exchange Online archive accounts
      10.  
        Removing user access
      11.  
        Disabling bulk user accounts
      12.  
        Editing Mobile Web Access permission for existing archive accounts
      13.  
        Unlocking an archive account
      14.  
        Exporting archive account information
  5. Archive Collectors
    1.  
      About Archive Collectors
    2.  
      Adding new archive collectors
    3. About Exchange Online Archiving
      1.  
        Setting up modern authentication in Azure AD for Exchange Online sync
      2.  
        Configuring Exchange Online sync
      3.  
        About Exchange Online folder synchronization
      4.  
        Prerequisite for migrating Exchange Online Users configured with Folder Sync to Exchange Online Folder Synchronization
      5.  
        Configuring Exchange Online folder synchronization
    4. About Bloomberg Archiving
      1.  
        Configuring the Bloomberg Sync
    5. About Microsoft Teams Archiving
      1.  
        Creating a Microsoft Azure App for Teams Collector
      2.  
        Requesting access to protected APIs in Microsoft Graph
      3.  
        Enabling Microsoft Team service for customer
      4.  
        Configuring Microsoft Teams Sync
  6. Role Management
    1.  
      About Role Management
    2.  
      Editing the built-in administrator roles
    3.  
      Creating custom administrator roles
    4.  
      Assigning administrator roles to an archive account
    5.  
      Assigning the reviewer role to an archive account
    6.  
      Assigning several archive accounts for monitoring
  7. Policy Management
    1.  
      About Policy Management
    2.  
      Configuring archive options
    3.  
      Disabling account archiving
    4.  
      Configuring an advanced password policy
    5.  
      Configuring trusted networks for Enterprise Vault.cloud access
  8. Classification
    1.  
      About classification
    2.  
      Which emails get classified?
    3.  
      Steps for setting up classification
    4.  
      Accessing the Veritas Information Classifier
    5.  
      Enterprise Vault.cloud item properties for use in custom classification policies
  9. Import Data
    1.  
      About Import Data
    2.  
      Importing data into archives
  10. Authentication Management
    1.  
      Configuring the Enterprise Vault.cloud authentication service
    2.  
      Enabling the Authentication Settings permission for the Policy Manager role
    3.  
      Assigning the Policy Manager role to an administrator
    4.  
      Selecting an authentication method
    5.  
      Uploading a token-signing certificate
    6.  
      Validating the Identity Provider URL
    7.  
      Activating single sign-on
  11. AD FS Configuration Guide
    1.  
      Configuring AD FS to work with Enterprise Vault.cloud
    2.  
      Adding a relying party trust for Enterprise Vault.cloud
    3.  
      Generating a token-signing certificate
  12. Retention Management
    1.  
      About Retention Management
    2.  
      Configuring the default retention period
    3.  
      Creating a retention policy
    4.  
      Editing a retention policy
    5.  
      Deleting a retention policy
    6.  
      Associating a retention policy with a policy target
    7.  
      Disassociating a retention policy from a policy target
    8.  
      Enabling and disabling the storage expiry setting
    9.  
      Viewing the storage expiry status table
  13. Continuity Management
    1.  
      About Email Continuity
    2.  
      Email Continuity prerequisites
    3.  
      Configuring Email Continuity
    4.  
      Provisioning the Email Continuity service for your mail servers
    5.  
      Adding the Email Continuity IP ranges to your firewall and mail server allowlists
    6.  
      Updating your email security provider routing configuration
    7.  
      Testing the Email Continuity configuration
    8.  
      Managing Email Continuity
    9.  
      Email Continuity FAQ
  14. Reports Management
    1.  
      About Enterprise Vault.cloud reports and logs
    2.  
      Viewing the Activity Log
    3.  
      Viewing the Message Log
    4.  
      Viewing the Usage Log
    5.  
      Viewing the Usage Reports
    6.  
      Creating a Retention Log Report
    7.  
      Viewing the Mobile Browser Log
    8.  
      Viewing the Personal Browser Log
    9.  
      Viewing the Discovery Browser Log
    10.  
      Creating a Messaging Report
    11.  
      Creating a Personal Archive Report
    12.  
      Creating a Mobile Web Access Report
    13.  
      Creating a Discovery Archive Report
    14.  
      Creating a Mail Reassignment status report
  15. Notification Management
    1.  
      Usage notifications
    2.  
      Enabling or disabling usage notifications
    3.  
      Changing the usage notification threshold and frequency
    4.  
      Adding email addresses for usage notifications
    5.  
      Removing email addresses from usage notifications
  16. Personal.cloud Deployment for IBM Notes
    1.  
      Personal.cloud deployment for IBM Notes
  17. Archive Administration Updates in Previous Releases
    1.  
      About the updates for previous releases
  18. Archive Administration Known Issues
    1.  
      Archive Administration Known Issues

Archive Administration Known Issues

This document provides information about the known issues that currently exist in Archive Administration.

General issues

  • You currently cannot schedule deployment of Personal Archive web folders for Exchange Online users.

    Workaround - deploy web folders manually.

  • If you click Go to Next Step on certain pages in the My Config section, you are redirected to the My Config page instead of the next page.

  • The Exchange Online Outlook Web App (OWA) does not support the Outlook feature to show a home page by default for a folder. Therefore, you cannot access a Personal Archive web folder from Microsoft Office 365.

  • The search functionality in Archive Administration currently does not fully support Chinese, Japanese, Korean (CJK) Unified Ideographs.

    For more information, see the CJK Unified Ideographs section of the Unicode 7.0 Character Code Charts.

Archive Overview page

  • The archive overview information and Archive Full Usage Report cannot be exported to a file.

Exchange Online Config page

  • The URL field in the Exchange Online PowerShell Credentials section is currently not pre-populated.

    Workaround - enter https://ps.outlook.com/powershell for Microsoft Exchange Online access into this field.

Provisioning page

  • The state of selected distribution lists is not retained when you close the Select Group Name window in the Archive Provisioning section.

  • The Personal Archive Access section of the Personal Archive Deployment options should only display if you selected the Exchange Online provisioning option.

Accounts page

  • You must enter all alias email addresses for each archive account. If you do not enter an alias email address, archived messages for that email address go to the Unassigned Legacy Account. If required, you can submit a request for reassignment of messages from the Unassigned Legacy Account to our data management team.

  • When you search for archive accounts, you cannot use the alias field as a search criteria.

  • When you create a new archive account, we recommend that you add Common Names as an alias.

  • When you disable an archive account, new messages that are sent to that account are no longer saved to that archive. Disabling an archive account does not result in the archive being deleted and the settings for that account are not changed.

  • If you delete an archive account, the archived messages for the user remain in Enterprise Vault.cloud. These archived messages are not searchable by reviewers or administrators because the account and the associated user is not visible in both Administration Console (Manage) and Discovery Archive.

Role Management page

  • Users must log out and log back in to their archive account before changes to their role or permissions take effect.

More Information

Deploying users