Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (8.1, 5.1.1)
Platform: NetBackup Appliance OS,Veritas 3340,Veritas 3350

Overview of AutoSupport

Veritas AutoSupport is a set of infrastructures, processes, and systems that enhance the support experience through proactive monitoring of Veritas Appliance hardware and software. AutoSupport also provides automated error reporting and support case creation.

Through automation, Internet access, and case management integration, Veritas can improve the support process and give our support engineers the tools to solve problems faster. The AutoSupport infrastructure within Veritas analyzes the Call Home data from each appliance to provide proactive customer support and incident response for hardware failures. This feature reduces the need for an administrator to initiate support cases. It also enables Veritas to better understand how customers configure and use appliances, and where improvements would be most beneficial. AutoSupport correlates the Call Home data with other site configuration data held by Veritas, for technical support and error analysis. With AutoSupport, Veritas greatly improves the customer support experience.

This document discusses many aspects of AutoSupport, including architecture (how it works), operation (how to configure it), security and data privacy, and technical detail (the data).

AutoSupport supported platforms

AutoSupport supports the following appliance platforms:

  • NetBackup 5240 Appliance

  • NetBackup 5250 Appliance

  • NetBackup 5330 Appliance

  • NetBackup 5340 Appliance

  • NetBackup 5350 Appliance

  • Veritas 5150 Appliance

  • Veritas 5250 Appliance

  • Veritas 5340 Appliance

  • Veritas 5350 Appliance

  • Access 3340 Appliance

  • Access 3350 Appliance

Additional information

For more information and additional documentation on Veritas appliances, please visit the following Information Stores available on the Veritas website: