Support Extensions - Covered Products

BCS Premier Customers are entitled to receive Legacy and Sustaining support for these products until the dates outlined below.

Legacy Support

  • 24x7 phone support, e-mail assistance from technical support engineers
  • Access to currently available content updates, Maintenance Packs and Minor Releases, and future Software Version Upgrades

Sustaining Support

  • Available to customers after the EOSS and delivered primarily via email/web.
  • Access to future Software Version Upgrades.

Available Legacy and Sustaining Support

 

NetBackup

Version

Veritas EOSS

End of Legacy and Sustaining Support

   

View supported products

7.0 - 7.6.1.2

2/1/17

2/1/19

7.7 - 7.7.3

5/5/19

5/5/21

 

NetBackup Appliances

Version

Veritas EOSS

End of Legacy and Sustaining Support

2.0 - 2.6.1.2

2/1/17

2/1/19

2.7.1 - 2.7.3

5/5/19

5/5/21

Note: Legacy and Sustaining Support for Appliances exclusively applies to the software version on the Appliance. Appliance hardware support is NOT included.  For more details on the hardware EOSL dates please refer to the following page. Customers are expected to maintain active support contracts for both appliance hardware and software in order to be eligible to receive Legacy & Sustaining Extended Support.

 

Storage Foundation (InfoScale)

Version

Platform

Veritas EOSS

End of Legacy and Sustaining Support

 

  

 

View supported products

5.1

All compatible

(except HP-UX)

12/19/2016

12/31/2018

5.1

HP-UX

12/19/2016

5/2/2020

6.0

All compatible
(except HP-UX)

12/2/2018

12/30/2020

6.0

HP-UX

12/2/2018

12/2/2022

 

Enterprise Vault

Version

Veritas EOSS

End of Legacy and Sustaining Support

11.x

2/1/2017

2/1/2019

 

Note: Dates are subject to change.

 

Products Included in Product Families

NetBackup Legacy & Sustaining Support

Legacy and Sustaining Support is currently available for these NetBackup products:

  • NetBackup agent for Enterprise Vault
  • NetBackup agent for the DB2 Database
  • NetBackup agent for the Exchange Database
  • NetBackup agent for the Informix Database
  • NetBackup agent for the Oracle Database
  • NetBackup agent for the Oracle Database using Block Level Incremental feature
  • NetBackup agent for the SAP Database
  • NetBackup agent for the Sharepoint Portal Server
  • NetBackup agent for the SQL Database
  • NetBackup agent for the Sybase Database
  • NetBackup Enterprise Server
  • NetBackup Server

 

Storage Foundation Legacy & Sustaining Support

Legacy and Sustaining Support is currently available for these Storage Foundation products only:

  • Cluster Server agents
  • Storage Foundation
  • Cluster File System
  • Storage Foundation for DB2
  • Storage Foundation for Oracle
  • Storage Foundation for Sybase
  • Storage Foundation for Oracle RAC
  • Storage Foundation HA
  • Storage Foundation Cluster File System HA
  • Storage Foundation for DB2 HA
  • Storage Foundation for Oracle HA
  • Storage Foundation for Sybase HA File System
  • Volume Manager
  • Volume Replicator Enterprise

 

Updated 5/31/2018

 

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