Receiving NDRs with error message 'Your message contains invalid characters (bare line feed characters)"

Problem

Receiving NDRs with error message 'Your message contains invalid characters (bare line feed characters)" which the email servers at journal.xxx.archivecloud.net don't support.

Error Message

Below error message can be seen in the NDR(s) that are received. 

550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT 

Cause

Such errors are received if the server accepting these messages does not support the SMTP BDAT command.  If a Send Connector is not present, and Journal Reports meant for Veritas are passed through a email gateway which don't support the SMTP BDAT command, then such errors may be received.

Solution

Veritas SMTP servers are configured to support SMTP BDAT command and hence can process messages with bare line feed characters. Review the Journaling configuration for Veritas Alta Archiving and ensure that there's a Send Connector configured to directly send the Journal Reports to Veritas.