Appliance Management Server (AMS) database will be lost after upgrading from NBA 3.x to NBA 4.0(Etrack 4036220)

Appliance Management Server (AMS) database will be lost after upgrading from NBA 3.x to NBA 4.0(Etrack 4036220)

Article: 100050417
Last Published: 2021-06-18
Ratings: 0 0
Product(s): Appliances


Appliance Management Server (AMS) database gets lost after upgrading from NBA 3.x to NBA 4.0.

Error Message



Starting from NBA 4.0, MongoDB is upgraded to 4.x, the data format of the database also changes accordingly.

In order to resolve the format compatibility problem during the upgrade, it is necessary to dump the data before the upgrade and restore the data after upgrade complete.

However, the AMS database is omitted in the process.


Please make sure that you had run NetBackup Appliance Upgrade Readiness Analyzer (AURA) and it finished successfully.

For the upgrade from NBA 3.x to NBA 4.0 GA, the backup of the Appliance Management Server (AMS) database would have been done during AURA running before the upgrade. 

The EEB is available to restore the AMS database after the upgrade.

For double nodes HA, you can install on any of the nodes.

To obtain the EEB, please contact NetBackup Technical Support and request the EEB for ETrack 4036220.


This EEB applies to the following releases:

  • NetBackup Appliance V4.0
  • NetBackup Virtual Appliance V4.0

Installation steps:

  1. Download the EEB (NBAPP_EEB_ET4036220- upload it to appliance that is configured as Appliance Management Server.
  2. Login to the NetBackup Appliance Shell Menu .

  3. Install the EEB using command Manage > Software > Install.
  4. You can see the message "[Info] Successfully installed the EEB" if the installation completes successfully.


Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix, release update or service pack in the current or future versions of the software.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Etrack : 4036220

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