Problem
In Veritas SaaS Backup(VSB), the conversation history folder not found in the backup for the users. Also, some user backup lists the folder but showing as 0 KB and no data backup.
Cause
Veritas SaaS Backup does not protect Skype for Business data type.
Solution
The Skype for business conversation History folder is listed under the Outlook Folder hierarchy but not getting backed up as Veritas SaaS Backup currently does not protect the Skype for Business messages datatype. In some cases, the Conversation History folder may appear in the backup. If it is visible in the backup, its size will be 0 kb, since we do not support it.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.