Aptare Collection Status - Probe State continuously shows 'In Progress'

Aptare Collection Status - Probe State continuously shows 'In Progress'

Article: 100049218
Last Published: 2021-01-06
Ratings: 0 0
Product(s): APTARE IT Analytics

Problem

In the Aptare UI; ADMIN --> Data Collection --> Collection Status, the Probe State continuously shows 'In Progress' even though collection has completed for individual servers.  This can happen if multiple servers are configured in a single Data Collector Policy.

All of Data Collection Probes in a Policy are managed at the Data Collector Policy level.  Which means that the Probe State will stay as 'In Progress' until all probes for that collector type in the policy have completed.  Additionally, the next collection run will not occur until collections for all servers have completed.

For example:  If I have 10 servers configured in the Data Collector Policy, 9 of the server probes complete in 3 minutes and 1 takes 2 hours, then they will all show active until the 1 completes.  The next schedule run will not occur until all 10 server probes have completed.

Error Message

No Error

Cause

All of Data Collection Probes in a Policy are managed at the Data Collector Policy level.

Solution

Working as designed

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