SMTP archived items are exported as MSG files by Discovery Accelerator.

SMTP archived items are exported as MSG files by Discovery Accelerator.

Article: 100047739
Last Published: 2020-10-16
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Certain items that are archived into Enterprise Vault (EV)  through SMTP Archiving and stored in SMTP archives are archived as EML files but Discovery Accelerator (DA) exports them as MSG files.  This causes opening these files to throw a warning with the file name showing the EML extension and requires clicking on the OK button to open in Outlook.

Error Message

Pop-up thrown when double clicking on a file:

Opening File

You should only open files from a trustworthy source.

File: {file name here with EML extension}

Would you like to open the file or save it to your computer?

[Open]   [Save]      [Cancel]

[] Always ask before opening this type of file

 

Cause

The message types currently known to be affected by this issue are Bloomberg, Instant Messages and Faxes.  SMTP and Social items are exported properly with the EML file extension.

 

Solution

This issue has been resolved in the following release:

Enterprise Vault 12.5.2

https://www.veritas.com/support/en_US/downloads/update.UPD334575

References

JIRA : CFT-2841

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