NetBackup WebUI Protection Plan shows a red X for Instant Access with the MSDP Storage name

Article: 100046585
Last Published: 2020-12-04
Ratings: 0 1
Product(s): Appliances

Problem

NetBackup WebUI Protection Plan shows a red X for Instant Access with the MSDP Storage name

Error Message

# systemctl status pdde-spws
? pdde-spws.service - LSB: Storage Platform Web Service
   Loaded: loaded (/etc/rc.d/init.d/pdde-spws; bad; vendor preset: disabled)
   Active: failed (Result: exit-code) since Thu 2019-10-17 07:43:29 PDT; 2 weeks 1 days ago
 Docs: man:systemd-sysv-generator(8)
Process: 265565 ExecStart=/etc/rc.d/init.d/pdde-spws start (code=exited, status=1/FAILURE)
 
Oct 17 07:43:28 storageservername systemd[1]: Starting LSB: Storage Platform Web Service...
Oct 17 07:43:29 storageservername systemd[1]: pdde-spws.service: control process exited, code=exited status=1
Oct 17 07:43:29 storageservername systemd[1]: Failed to start LSB: Storage Platform Web Service.
Oct 17 07:43:29 storageservername systemd[1]: Unit pdde-spws.service entered failed state.
Oct 17 07:43:29 storageservername systemd[1]: pdde-spws.service failed.

Cause

The pdde-spws service was not running after the upgrade of the appliance.

Solution

Run the following from the CLISH:
Support -> RecoveryStorage UniversalShare

Once completed run:
Support -> Test Software

Verify the "Checking whether Instant Access service is running" is OK.

If not, please gather the following logs and contact NetBackup support:
/log/vpfs

References

Etrack : 3986366

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