Problem
NetBackup WebUI Protection Plan shows a red X for Instant Access with the MSDP Storage name
Error Message
# systemctl status pdde-spws
? pdde-spws.service - LSB: Storage Platform Web Service
Loaded: loaded (/etc/rc.d/init.d/pdde-spws; bad; vendor preset: disabled)
Active: failed (Result: exit-code) since Thu 2019-10-17 07:43:29 PDT; 2 weeks 1 days ago
Docs: man:systemd-sysv-generator(8)
Process: 265565 ExecStart=/etc/rc.d/init.d/pdde-spws start (code=exited, status=1/FAILURE)
Oct 17 07:43:28 storageservername systemd[1]: Starting LSB: Storage Platform Web Service...
Oct 17 07:43:29 storageservername systemd[1]: pdde-spws.service: control process exited, code=exited status=1
Oct 17 07:43:29 storageservername systemd[1]: Failed to start LSB: Storage Platform Web Service.
Oct 17 07:43:29 storageservername systemd[1]: Unit pdde-spws.service entered failed state.
Oct 17 07:43:29 storageservername systemd[1]: pdde-spws.service failed.
Cause
The pdde-spws service was not running after the upgrade of the appliance.
Solution
Run the following from the CLISH:Support -> RecoveryStorage UniversalShare
Once completed run:Support -> Test Software
Verify the "Checking whether Instant Access service is running
" is OK.
If not, please gather the following logs and contact NetBackup support:/log/vpfs