End of Support for Information Map

End of Support for Information Map

Article: 100046425
Last Published: 2019-10-08
Ratings: 0 0
Product(s): Information Map


The current version Information Studio is 1.0.

If you have additional questions or need assistance please contact your reseller or Veritas Sales/Customer Care.

Technical Support:
The Veritas Product(s) Version(s) identified in the chart below are in the End of Life process.. Veritas will End of Life the earlier releases of these products including any Maintenance Packs and/or patches for each version, in all released languages. Extended Technical support and content updates for customers with current Maintenance Support will be available according to the dates listed in the table below.  This notice describes the timelines for the delivery of support services for these versions that have begun their End of Life process.
Product Version End of Life Begin (EOLB) Date End of Standard Support (EOSS) Date End of Support Life (EOSL) Date
  Extended Technical Support (ETS) must be
purchased to receive support between EOSS and EOSL dates.
Information Map 1.0 October 7, 2019 October 7, 2020 October 7, 2020
Technical Support Definitions:
End of Life Begin:  
  • The End of Life Begin (EOLB) date is typically the general availability/effective date of the subsequent Major Release.
  • The End of Life Begin date may also be any date that Veritas chooses to discontinue a product line entirely.
End of Standard Support:
  • The End of Standard Support (EOSS) date is the final date Standard Support is provided for the End of Life (EOL) product.
  • At no point will Standard Support be provided for more than a certain number of product releases, typically the 2 or 3 most current Major Releases. In other words, Standard Support is only available for the most current Major Release and the previous 1 or 2 Major Releases before the most current. In the event this occurs, Veritas will post the updated End of Life (EOL) milestone dates for the End of Life (EOL) product on the Veritas End of Life (EOL) website (SORT) and the End of Life (EOL) product reaches End of Standard Support (EOSS).
  • During the Standard Support phase, Veritas will generally deliver full technical support, including new bug fixes and patches for the product to establish or restore substantial conformity with the product’s documentation, all in accordance with your support agreement and applicable support policies.
Extended Technical Support: 
  • Veritas strongly recommends you upgrade to the most current product release.
  • At its discretion, Veritas may offer Extended Technical Support for certain products for an additional fee. The purpose of Extended Technical Support is to allow you additional time to receive support from Veritas on an older (past EOSS) product release in order to migrate to a current product release.
  • You must have an active support agreement for Essential Support or Basic Maintenance on the affected product for which you want to purchase Extended Technical Support.
  • Extended Technical Support generally consists of providing known and existing bug fixes and patches.
  • Extended Technical Support, if offered, can be purchased in 1-year increments until the EOSL date, typically for at least 2 years following EOSS, as stated in the relevant product’s EOL subsection
End of Support Life:
  • The End of Support Life (EOSL) date is the date after which no support of any kind is available for the End of Life (EOL) product.
  • For products that offer Extended Technical Support, the End of Support Life (EOSL) date is the final date that Extended Technical Support (if purchased) is provided for the End of Life (EOL) product.
  • For products that do not offer Extended Technical Support, the EOSS date is the EOSL date.
  • Standard Support is only available for the two (2) most current Major Releases.
  • A Major Release for the Information Governance product family is a Dot-Zero Release.
We would also recommend you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.
Veritas End of Life Policy: https://www.veritas.com/content/support/en_US/terms/support-fundamentals.html​

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