Third party streamer software generating Event ID 28944

Third party streamer software generating Event ID 28944

Article: 100044799
Last Published: 2021-03-05
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Issues have risen from Enterprise Vault integration with third party streamer software generating event ID 28944. This issue has been seen with 'EMC Elastic Cloud Storage (ECS) Streamer' software as well as 'Hitachi Content Platform (HCP) Streamer' software. In both cases the issue has been resolved with code changes to Enterprise Vault in the case of (ECS) and with code changes to the Hitachi streamer. These fixes prevent the issue from occurring to newly written items. However, items that are already stored experience the issue. 

Error Message

(ECS): 

Task Category:  Storage File Watch

Event ID:  28944

Description:

The 3rd party storage system application 'EMC Elastic Cloud Storage (ECS) Streamer' has logged the following message:

CStreamerObject::Info method JMC failed
Reason = 0x80070057
Description = Required input parameter is NULL. Parameter name = 'StoreIdentifier'.

 

Hitachi: 

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 28944
Task Category: Storage File Watch
Level: Error
Computer: EVSERVER.domain.com
Description:
The 3rd party storage system application 'Hitachi Content Platform (HCP) Streamer' has logged the following message:
CStreamerObject::Info method failed
Reason = 0x8007023f
Description = Object not found. StoreIdentifier = 'evroot/3720648DF19B6E4CBED201E1D8AF0D7B/2016/Jan/15/6c726f48-22a9-49e3-9444-0dcc7a26f008/14_31_43/00188'.
ConnectionManager::Set_Curl_Operation method error (Curl error) Reason = 2 - easy handle already used in multi handle

v-437-28944

 

Cause

In the case of ECS: The Elastic Cloud Storage (ECS) device returns back an ID for files stored on the device.  Enterprise Vault (EV) stores this ID in the Vault Store MemberTableStore_XXX table in the SPStoreIdentifier column.  This ID is used later by EV anytime the data needs to be retrieved from the device.  Occasionally the device returns a null value to EV as the item has not been fully stored on the device yet.  Being CPU focus has returned back to EV with a null return value for this ID the entry is not allowed to be added to the MemberTableStore_XXX table.  Without the entry in MemberTableStore_XXX the item will fail to retrieve and throw Event 28944.

Solution

Note: Simply running a repair DB References will not resolve this issue. Edits to the fingerprint database are required. Please call into support for assistance. 

 

References

JIRA : CFT-716 Etrack : 3822409

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