Enterprise Vault not honoring HTML tags in customized shortcuts

Problem

 

Customized shortcuts do not honor HTML tags, [.i.e <b> </b>] as expected. 

 

Error Message

 

Prior to Enterprise Vault 11.0.1, HTML tags added to the ShortcutText.txt file were translated and showed as expected. In the below example, the HTML tags '<b> </b>' and '<h1></h1>' were added to the ShortcutText.txt file to modify the size and font of the shortcut content. 




Such changes are reflected within shortcuts created during the archival process. 



Note: The size and font change of the above image. 

As of Enterprise Vault 11.0.1 and newer, shortcuts with HTML tags do not translate properly and thus show incorrectly. 




Note: The HTML tags are being read as literal values and as such being added into the shortcuts incorrectly.  
 

Solution

 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com . 

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