Event 28944 'CStreamerObject::Init(): method failed' preventing users from retrieving messages.

Event 28944 'CStreamerObject::Init(): method failed' preventing users from retrieving messages.

Article: 100032663
Last Published: 2016-06-30
Ratings: 0 0
Product(s): Enterprise Vault

Problem

The COM Surrogate process, which hosts OSTStreamer.dll, occasionally uses over 95% CPU pegging the Enterprise Vault (EV) server. The CPU can reach 100% usage. Users are unable to retrieve archived items when the issue occurs.

Error Message

The following Error event is shown in Enterprise Vault Event log.

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Event ID:      28944
Task Category: None
Level:         Error
Computer:      EVSERVER
Description:
The 3rd party storage system application 'OST Streamer' has logged the following message: 

CStreamerObject::Init(): method failed
Reason = 0x80004005
Description = CStreamerObject::Init() Failed to set the FIPS mode with return value 0 (error code = '754974870', description = 'additional input error undetected'). 


 

Solution

This issue has been addressed in the following release:

Enterprise Vault 12.0.3 Release
https://www.veritas.com/support/en_US/article.000115005

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References

Etrack : 3878043

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