FileScreenService.exe keeps on crashing while attempting to close an invalid handle

FileScreenService.exe keeps on crashing while attempting to close an invalid handle

Article: 100031815
Last Published: 2016-01-20
Ratings: 0 0
Product(s): Enterprise Vault

Problem


File Blocking on Windows 2012 R2 Clustered File Servers leads to FileScreenService terminating due to an exception.

Error Message

EVENT ID 7034 error - The Enterprise Vault File Blocking Service service terminated unexpectedly. It has done this <xxx> time(s).

Cause

File Blocking process terminates trying to close a registry key handle that is already closed.

Solution


Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

Veritas currently plans to address this issue by way of a cumulative hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the cumulative hotfix download will be added to this document when it becomes available. Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

References

Etrack : 3860415

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