Unable to push Desktop Laptop Option (DLO) agent to remote workstations if Windows or 3rd party firewalls are enabled.

Article: 100030849
Last Published: 2023-11-15
Ratings: 0 0
Product(s): Desktop Laptop Option

Problem

When selecting remote workstations to push the DLO  agent to an error indicates an invalid name or permission issue exists Figure 1

 

Figure 1

 

Error Message

The computer name you have entered is invalid or you do not have permissions to browse this computer. Please enter another name.

Cause

DLO is designed to work in firewall environments. For DLO to function properly in a firewall environment, network file shares must be visible after establishing a remote connection such as VPN. If file sharing is not allowed, DLO will not be able to transfer files to or from the network user data folder. Desktop computer files will still be protected to the desktop user data folder, and will be transferred when the network user data folder is accessible. 

Solution

 

Before installing DLO to remote computers, the following must be considered:

 

 

Item

Description

Windows XP/Windows Server 2003

To push-install to a supported Windows computer, you must enable File and Printer Sharing on the Windows Firewall Exceptions list for the following ports:

  • 135 (RPC)

  • 445 (TCP)

  • 103X (mostly 1037)

  • 441 (RPC)

For more information about the Windows Firewall Exception list, refer to the Microsoft Windows documentation.

During the installation process, the Remote Launch and Remote Access security permissions are set for the Administrator’s group.

You should enable the “Allow remote administration exception” group policy for the computer to which you push the installation.

Supported Windows Clients  Operating system / Supported Windows Server Operating system

To push-install to a computer that runs supported Windows Server, you must enable certain items on the destination computer’s Windows Firewall Exceptions list. You must enable the following items:

  • File and Printer Sharing

  • Windows Management Instrumentation (WMI)

For more information refer to the Microsoft Windows documentation.

 

 

 

 

 

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