Errors retrieving multiple placeholders from VNX

Errors retrieving multiple placeholders from VNX

Article: 100028275
Last Published: 2014-07-21
Ratings: 0 0
Product(s): Enterprise Vault

Problem

 After archiving files stored on VNX CIFS shares, when recalling multiple placeholders concurrently or very large items, errors can occur, which may cause the CIFS shares to become unavailable.

Error Message

Client error:  

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0x80070048: The specified printer or disk device has been paused.

Cause

EMC

1. There is an EMC patch that is mandatory.

2. Some specific DART settings are required in order for the configuration to be supported, including disabling SMB2

Please contact EMC Support referencing KB article https://support.emc.com/kb/78162  - EMC Login Needed

 

Support Review:

1. We have made some changes resulting in an updated Download.asp binary for Enterprise Vault 9.0 Service Pack 3, that provides a small performance improvement around HTTP connection reuse. In order to implement the enhancement, please refer to the attachment below

2. During the investigation, some 60+ seconds delays occasionally occurred when retrieving data. For further details, please refer to http://www.veritas.com/docs/000076608

Solution

This issue has been resolved in the following release:


Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
https://www.veritas.com/docs/000017769

Enterprise Vault 9.0.5 - Release Details
https://www.veritas.com/docs/000088251

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
https://www.veritas.com/docs/000017767

Enterprise Vault 10.0.4 - Release Details
https://www.veritas.com/docs/000003643

Veritas Enterprise Vault 11.0 0 Release Details
https://www.veritas.com/docs/000004151

 

Applies To

EMC VNX with DART 7.1.x

References

Etrack : 3010379 Etrack : 3123317 Etrack : 3045111

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