A general system error occurred: Protocol error from VMX

A general system error occurred: Protocol error from VMX

Article: 100027106
Modified: 2012-09-19
Ratings: 0 0
Product(s): NetBackup

Problem

VMware snapshot backup jobs are failing with status 156.

Error "A general system error occurred: Protocol error from VMX" found in vCenter.

 

Error Message

A general system error occurred: Protocol error from VMX

Cause

VMware cannot create a quisced snapshot for backup.

Solution

This issue is out of scope of NetBackup support.

We need to involve the VMware team to get this issue resolved.

VMware is aware of this issue and has released a KB with regards to this.

http://kb.vmware.com/kb/1037071

Affected VMware products:

VMware ESX 4.1.x
VMware ESXi 4.1.x Embedded
VMware ESXi 4.1.x Installable
VMware ESXi 5.0.x


Applies To

NBU 7.1.0.1 in Windows Server 2008 R2 (Master / Backup Host), ESX 4.1 Update 2 and VMware clients

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