When items are archived from an Exchange managed folder, the Exchange defined retention category may not be applied, even though the policy is synchronized with Enterprise Vault.
No error is displayed. You may observe this issue after an item has been archived in the custom managed folder by opening a browser search of the archive for the item. An incorrect retention category will be displayed next to the item.
This happens when the Exchange 'Message type' is not set to 'All Mailbox Content' in the Managed Content Settings.
In the Exchange 2007 Management Console, create a new Managed Content Settings policy that defines 'All Mailbox Content'. Remove the old policy. You may also perform this using the following Exchange Management Shell command:
new-ManagedContentSettings -Name 'policy_name' -FolderName 'folder_name' -RetentionAction 'PermanentlyDelete' -AddressForJournaling $null -AgeLimitForRetention 'd.hh:mm:ss' -JournalingEnabled $false -MessageFormatForJournaling 'UseTnef' -RetentionEnabled $true -LabelForJournaling '' -MessageClass '*' -MoveToDestinationFolder $null -TriggerForRetention 'WhenDelivered'
where 'policy_name' and 'folder_name' are appropriately changed to match the desired names. 'd.hh:mm:ss' should be changed for example '90.00:00:00' to represent 90 days.
Once the exchange policy has been defined, you may push it to your users using the following shell command:
Start-ManagedFolderAssistant -domaincontroller server1.example.com
In the Enterprise Vault Administration Console, you will need to perform a manual run of the provisioning task for the Exchange server in question, which will synchronize the policy with the Exchange server.
This issue has been addressed as part of the following release:
Enterprise Vault 9.0.3 - Release Details
Enterprise Vault 10.0.1 - Release Details
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