NetBackup client installation fails with "Internal Error 2755. 1610"

NetBackup client installation fails with "Internal Error 2755. 1610"

Article: 100025525
Last Published: 2011-08-15
Ratings: 0 1
Product(s): NetBackup

Problem

After the initial attempt to install the NetBackup 7.0.1 update failed, any other attempts fail with the message "Internal Error 2755. 1610, C:\NetBackup 7.0.1\\NetBackup Update.msi".

Error Message

NetBackup 7.0.1 Windows installation log:

07-28-2011,16:16:22 : Action start 16:16:22: INSTALL.
07-28-2011,16:16:22 : DEBUG: Error 2755: Server returned unexpected error 1610 attempting to install package C:\NetBackup 7.0.1\\NetBackup Update.msi.
07-28-2011,16:16:22 : ERROR: Internal Error 2755. 1610, C:\NetBackup 7.0.1\\NetBackup Update.msi
07-28-2011,16:16:22 : Action ended 16:16:22: INSTALL. Return value 3.
07-28-2011,16:16:27 : 07-28-2011,16:16:27 : A fatal error occurred during installation on server 'netbackupclientname'.
07-28-2011,16:16:27 : 07-28-2011,16:16:27 : Wrote fatal error message to log

Windows Event Viewer, Application log:
Event ID 1002
Unexpected or missing value (name: 'PackageName', value: ") in key 'HKLM\Software\Classes\Installer\Products\CA5BC05DBF37DB243B114DACF3C86BA4\SourceList'

Cause

Corrupt registry key

Solution

1. Delete the registry key listed in the Event Viewer. In this case it was HKLM\Software\Classes\Installer\Products\CA5BC05DBF37DB243B114DACF3C86BA4

2. Delete the %temp% location of any files


Applies To

Windows 2003 SP2

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