Exchange 2010 Granular Recovery Technology (GRT) restore is failing with error "ERR - unable to create object for restore:\\Mailboxserver\Microsoft Information Store\Databasename\lastname,firstname[lastname,firstname],rai error =…

Exchange 2010 Granular Recovery Technology (GRT) restore is failing with error "ERR - unable to create object for restore:\\Mailboxserver\Microsoft Information Store\Databasename\lastname,firstname[lastname,firstname],rai error =…

Article: 100025135
Last Published: 2013-10-26
Ratings: 0 0
Product(s): NetBackup

Problem

Exchange 2010 Granular Recovery Technology (GRT) restore fails with status 5 or 2810

Error Message

On "Backup, Archive and Restore" console, the "view Status" shows:

ERR - unable to create object for restore:\\Mailboxserver\Microsoft Information Store\Databasename\lastname,firstname[lastname,firstname],rai error = 6

The ncfgre also shows this error.

This restore may fail with status 2810 in NetBackup 7.1 onwards:

10:58:31 INF - Server status = 2810
10:58:31 (6683.xxx) INF - Status = MS-Exchange-Server policy restore error.

10:58:31 INF - Server status = 5
10:58:31 Status of restore from copy 1 of image created 12/5/2011 12:31:52 AM = the restore failed to recover the requested files

 

Solution

Create a user account that has a mailbox with a unique name and grant it the following permissions:

1.Member of domain admins
2.Delegated exchange organization role
3.Added to local Administrators group on the exchange server

4.Ran the following commands to delegate the account  EWSImpersonationRole role

New-ManagementRole -Name EWSImpersonationRole -Parent ApplicationImpersonation
New-ManagementRoleAssignment -Role EWSImpersonationRole -User <user_name> EWSImpersonationRoleAssignment
 

5.Ran the following commands to delegate the account  VeritasEWSImpersonationRole role

New-ManagementRole -Name VeritasEWSImpersonationRole -Parent ApplicationImpersonation
New-ManagementRoleAssignment -Role VeritasEWSImpersonationRole -User <user_name> VeritasEWSImpersonationRoleAssignment
 

Then start the "NetBackup Client Service" and "NetBackup legacy Network" service in all Exchange servers with this account


Applies To

Exchange 2010 standalone server or DAG
NBU Version: 7.0.1 / 7.1 / 7.1.0.1 / 7.1.0.2
PLAFORM: Windows 2008

 

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