Connection to Amazon Migrator from Enterprise Vault server does not work on a Windows 2012 server

Connection to Amazon Migrator from Enterprise Vault server does not work on a Windows 2012 server

Article: 100023964
Last Published: 2015-06-04
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Enterprise Vault (EV) has the ability to migrate collected data to Amazon. Once the correct Amazon credentials have been entered into the Advanced section of Partition properties the test button fails with "The parameter is incorrect" error as shown below:

Error Message

An Enterprise Vault event log entry is generated stating:

The 3rd party storage system application 'OST Streamer' has logged the following message:
CStreamerObject::Init(): method failed
Reason = 0x80070057
Description = The 'Type' callback parameter value is invalid.



A DTRACE against the StorageManagment process will reveal the following lines of interest:

EV:M    OST Streamer: [TID:10080] CStreamerObject::GetPlugin(): Error quering the key, return value 234

EV~E    Event ID: 28944 The 3rd party storage system application 'OST Streamer' has logged the following message: |CStreamerObject::Init(): method failed|Reason = 0x80070057|Description = The 'Type' callback parameter value is invalid. |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3527&error=V-437-28944

EV:M    OST Streamer: [TID:10080] CStreamerObject::Init(): Exiting with HRESULT 0x80070057
EV:M    [CMigratorToStreamerBridge::InitStreamer] Exiting with HRESULT 0x80070057
EV:M    [CMigratorToStreamerBridge::TestConfiguration] Exiting with HRESULT 0x80070057

Cause

This issue only occurs if the Enterprise Vault server is running on a Windows 2012 operating system.

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 11.0.1 Cumulative Hotfix 2 Release
https://www.veritas.com/docs/000025301
 

References

Etrack : 3792838

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